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Providing Cost-Effective Solutions in the Corporate Environment
There are likely to be financial implications for insurers, employers and the injured person arising from any accident/incident where any party may have a degree of liability. We are extremely focused on minimising the financial impact for all parties, by providing a first-class physiotherapy and case management service at highly competitive rates.
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At Total Rehab Solutions we ensure that we understand exactly what our corporate customers needs are, by working together in close collaboration. |
This enables us to specialise in the provision of cost-effective solutions in accordance with service level agreements, which detail the responsibilities of each party. Our processes are tailored to meet any specific customer requirements.
Each of our staff is trained in, and has complete clarity upon how their role contributes to achieving our goals. What this means in practice is that ALL of our staff understand that their actions will impact upon our goals. They are focused upon ensuring that the client receives effective treatment at the earliest opportunity, and also delivering the equally important case management for our corporate customers.
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We are able to keep our fees competitive by providing highly effective treatment and rehabilitation programmes, coupled with efficient administrative processes.
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We recognise that efficiency and attention to detail in the administrative and reporting process not only ensures satisfied customers, but also provides the most cost-effective solutions for them, as they do not have to waste valuable time and effort in dealing with the consequences of poor partner service provision. |
On receipt of instructions, our operations centre arranges the earliest possible appointment for the client to be assessed by one of our physiotherapists, who then makes recommendations for treatment and rehabilitation. Treatment is commenced once authority is granted, and an end of treatment report is subsequently completed.
Our operations centre is staffed Mon-Fri office hours and the staff pro-actively manages each case to ensure that the client is rehabilitated as quickly as possible, and that the administrative processes are conducted efficiently, thoroughly and to agreed timescales. Our staff are available to deal with customer enquiries throughout the process. |
Added Value at no Extra Cost
- Cost efficient service for the corporate customer through dealing with a single and reliable point of contact, committed to delivering service to agreed standards, timescales and processes.
- End-to-end management of medico-legal and medical reporting cases, thereby ensuring a robust, reliable and swift quality of service.
- Client rehabilitated in the shortest possible time (where medically possible).
- Professional telephone call-handling service.
- Consistently high standard of customer and client care.
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