Our Culture

All of our staff are passionate about the quality of service that we provide. We pride ourselves on being a collaborative company, both in our dealings with corporate customers and our privately funded clients. We understand that listening and responding to our customers needs must form the basis of our collaborative, customer-focused culture. We strive to ensure that our clients would recommend us, not just because of the excellent quality of treatment they receive, but crucially because their experience of dealing with us was a positive one.

Operations Centre

Unlike the vast majority of physiotherapists, we operate a full-time office hours operations centre, providing exceptional service to both our corporate customers and clients alike. The operations centre provides a number of facilities, which are underpinned by well-trained staff and a rock-solid administration infrastructure.  Each client is pro-actively case managed utilising the latest client management software, thereby ensuring that updates, reports and calls are dealt with efficiently.  A major benefit for our corporate customers is the elimination of time-consuming and costly delays in providing effective treatment, or in the associated reporting process.  Our clients receive treatment at the earliest opportunity (appointments usually offered within 48 hours), and at a location that best suits their needs.

Our Physiotherapy Treatment

Our philosophy is that rehabilitation works best when:

• Intelligent in-depth assessment underpins all treatment
  and rehabilitation plans.
• Treatment is delivered as soon as possible.
• ‘Hands-on’ manual therapy is a part of every treatment.
• A collaborative approach is taken to sustainable
  well-being.

Our treatment and rehabilitation programmes are tailored to meet individual needs, and are delivered by top-class physiotherapists who are committed to achieving the best possible outcome for the client.

We recognise that in order to engage our clients fully, we have a responsibility to ensure that they are given the knowledge and understanding of their problem, so that they become motivated to work with us in achieving their greatest well-being potential. Our experience is that this approach, coupled with the exceptionally effective treatments that we provide, achieve more sustainable successful outcomes for our clients’ well-being.

Our physiotherapists thrive on achieving successful outcomes with their clients!